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CPG, Retail & Commerce

Overcome Random Acts of Marketing® with services tailored to the unique challenges and opportunities of consumer-focused businesses: retailers, e-commerce companies, consumer brands, specialty merchants, and omnichannel sellers.

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Stats

CPG, Retail & Commerce

Our Experience By The Numbers

63 %

of our CMOs have served this vertical

185

years of combined industry experience
FAQ

CPG, Retail & Commerce

Common Marketing Challenges

Pattern
We lack strategic marketing leadership.

“We have specialists in digital, merchandising, and brand, but lack an integrated marketing leader who can align these functions and drive cohesive consumer experiences across all touchpoints.”

We're not sure where to invest our marketing dollars.

“With so many channels competing for budget—from social media to influencers to traditional advertising—we struggle to identify which investments deliver the best returns and deserve more resources.”

Our omnichannel experience is disjointed.

“Our customers move seamlessly between online and offline shopping, but our marketing doesn’t. We have separate teams and strategies for digital and physical channels, creating a fragmented customer experience.”

We can't keep pace with evolving consumer behaviors.

“Consumer expectations and shopping habits are changing rapidly. We’re constantly playing catch-up rather than anticipating and leading market shifts.”

Our data isn't driving decision-making.

“We collect vast amounts of customer and transaction data, but struggle to transform it into actionable insights that inform our marketing strategy and personalization efforts.”

Differentiating in a crowded marketplace is increasingly difficult.

“We compete in categories with dozens of similar options. Standing out through unique positioning and compelling brand stories becomes harder every year as the market gets more saturated.”

Marketing and merchandising operate in silos.

“Our merchandising decisions and marketing campaigns aren’t synchronized, leading to missed opportunities and inefficient promotion of our product assortment.”

We struggle to balance brand building and performance marketing.

“Short-term sales pressure drives us toward promotional and performance tactics, but we know we’re underinvesting in long-term brand health and customer loyalty initiatives.”

Customer acquisition costs continue to rise.

“Digital advertising platforms have become more expensive and less effective. We’re spending more to acquire each customer but haven’t found sustainable alternatives to paid media.”

Solutions

Our Solutions for Growing Businesses

Marketing Transformation

Proven. Practical. Powerful.

Authentic Growth® is the Marketing Operating System
for entrepreneurial businesses.

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Outsourced Leadership

Tested. Trusted. True Executives.

We guarantee right-fit fractional CMO leadership
for growing businesses.

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Marketing Execution

Vetted. Specialized. Expert Execution.

Tap into our curated
Ally Network of Agency Partners.

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Leadership Peer Group

High-Value. Free to Attend.

LIFT Integrator Community™ is for all
“second-in-command” leaders.

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Our Proven Approach to Marketing Transformation

Our Authentic Growth® Marketing Operating System provides a structured framework for developing and executing marketing strategies that drive measurable business results for growing businesses. This methodology has been refined through years of experience working across a wide variety of business types, industries, and models.

Learn more about our Marketing Operating System.

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Success Stories in CPG, Retail & Commerce

eyebobs: Client Story

eyebobs: Client Story

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PowerBlock: Client Story

PowerBlock: Client Story

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Mercury Mosaics: Client Story

Mercury Mosaics: Client Story

Read More »
Go Next: Client Story

Go Next: Client Story

Read More »
Loot Rentals: Client Story

Loot Rentals: Client Story

Read More »
Testimonials

What Our Clients Say

  • Our Authentic Fractional CMO helped us create a dashboard of metrics, so we could really see how the efforts were helping or hurting us, and how to use that information and data to move to the next level. ...So we know what’s working and what’s not working and how to get rid of those random acts of marketing.

    Rhoda Brimberry
    CEO, Loot Rentals

  • “At the end of the day, our Authentic Fractional CMO™ helped us maintain our business without interruption. Our sales were on forecast, and our ad spend was at the level we expected it to be. There were a lot of moving parts, and many of them could have gone off the rails. But they didn’t.”

    Mike Hollenstein
    CEO, eyebobs

  • “Being able to grow Amazon-shipped revenue after a COVID-driven year has been pretty astonishing. I think if we hadn’t gone with Authentic, we don’t know that we would have been able to develop so much in such a short time.”

    Noah Funk
    VP, PowerBlock

  • “It’s been an exceptional, integrity-filled engagement from beginning, middle to end. Authentic and our fractional CMO will be lifelong friends of our brand.”

    Mercedes Austin
    CEO, Mercury Mosaics

  • “Authentic was a very good solution for us, both as the initial objective was scoped out but certainly too as things evolved and changed during the pandemic. I think this was largely due to the people that Authentic brings to the table.”

    John Weeks
    CEO, Go Next

FAQ

Frequently Asked Questions

Pattern
How does Authentic help CPG, retail, and commerce brands accelerate growth?

We bring senior marketing leadership to brands that need structure, clarity, and measurable results—especially when they’ve outgrown founder-led marketing, agency-driven execution, or siloed team efforts.

Using our Authentic Growth® Marketing Operating System, we help you:

  • Align your brand story, channels, and customer journey
  • Optimize DTC, retail, and marketplace efforts for visibility and ROI
  • Analyze Customer Acquisition Cost (CAC) and Lifetime Value (LTV) to guide smarter spend
  • Turn disconnected tactics into an integrated marketing engine

Our first step is to diagnose where you are today through our comprehensive assessment—then create a focused, executable plan that aligns everyone on your team toward the next level of sustainable growth.

What makes Authentic different from a consumer brand agency or growth consultant?

Most agencies are excellent at what they do—but they’re built for execution, not orchestration. And most consultants give advice, but don’t stay to lead.

Authentic gives you an embedded executive leader—an Authentic marketing executive—who joins your team to:

  • Develop and guide the overall marketing strategy
  • Lead internal and external contributors with clarity and accountability
  • Build the systems and cadence that support growth across DTC, retail, and wholesale channels

We don’t sell creative, ad buys, or media—we lead with your business goals first, then connect you with the right resources (internal or through our Ally Network) as needed. We’re here to deliver strategy, structure, and traction—not dependency or fluff.

How quickly can we expect to see traction?

Most clients begin seeing tangible progress within the first 30–45 days.

We start with our structured Authentic Growth® Activation Discovery process, which includes:

  • Internal interviews and team alignment
  • A full Random Acts of Marketing Assessment™ (RAMS)
  • Spend and performance audits across your active channels
  • Review of your brand positioning, channel strategy, and measurement systems

From there, we deliver a 90-Day Quarterly Action Plan and Authentic Growth® Roadmap to move the business forward. Traction often starts with increased alignment, sharper messaging, clearer campaign priorities, and stronger coordination across DTC, retail, and eComm.

We've got a growing DTC business, but it's chaotic. Can you help us build a more scalable system?

Absolutely. Many brands hit a wall when they scale DTC—because their marketing foundation can’t keep up with customer acquisition, fulfillment complexity, or content demands.

We help you:

  • Install a repeatable marketing operating system that grows with your team
  • Align your tech stack, agency partners, and internal roles
  • Define your buyer journey across awareness, consideration, conversion, and retention
  • Use data to optimize spend and build predictable performance
  • Integrate AI tools and accelerators through our Authentic Intelligence™ approach to improve content velocity and campaign testing

With an Authentic marketing leader in place, you get a strategic executive who understands how to grow DTC revenue without burning out your team or budget.

How do you help retail brands manage brand consistency and marketing effectiveness across channels?

Consistency and control across multiple sales channels is a major challenge for retail and CPG brands. Retailers want customization. Your DTC site needs differentiation. Amazon and marketplaces have their own demands.

We help you:

  • Clarify your core brand message and build channel-specific adaptations
  • Ensure alignment between creative, promotions, packaging, and content
  • Collaborate with your teams and partners to ensure retail media, shopper marketing, and eComm all ladder up to the same strategy
  • Establish a system of dashboards, planning cycles, and brand standards that keeps your entire go-to-market engine on track

The result is cohesive execution—internally and externally—driven by one unified brand story.

Do you work with or replace our internal team and agencies?

We partner with your internal team and your agencies—not replace them.

Our role is to:

  • Provide senior marketing leadership that may be missing or overloaded internally
  • Clarify roles and swim lanes so each player can operate at their best
  • Help you define and hire new roles if needed
  • Coordinate your internal resources with agency or freelance partners to reduce waste, confusion, and overlap

We also connect you to vetted executional partners through our Ally Network, if needed.

We work best when we’re leading a collaborative, high-performing team—with everyone aligned and accountable to a common plan.

How do you help align marketing with product development, retail sales, and customer service?

In consumer businesses, silos between departments cause massive friction. Sales wants more foot traffic. Product wants more insights. Service wants fewer misaligned customers. And marketing’s stuck in the middle.

Authentic helps connect these dots by:

  • Leading Quarterly Workshops to align goals and surface friction points
  • Installing a shared Authentic Growth® Roadmap with cross-functional visibility
  • Facilitating Weekly Marketing Cadence™ meetings to keep the team executing in sync
  • Helping you create dashboards and KPIs that inspire shared accountability across roles

We help turn your teams into one unified growth engine, instead of disconnected departments pulling in different directions.

We've worked with agencies before, and it didn't solve our bigger marketing challenges. Why is this different?

You’re not alone. Many consumer brands come to us after agency engagements left them with some great creative, but little alignment, accountability, or growth strategy.

But let’s be clear: We value agencies and specialist partners. They often bring outstanding strategic depth in their specific lanes—be it performance media, creative, shopper marketing, or Amazon optimization.

But here’s the truth: You don’t need more vendors. You need orchestration.

That’s why Authentic was built.

We embed an Authentic marketing leader into your team—not to replace your agency, but to:

  • Lead your holistic marketing strategy tied to revenue, retention, and customer lifetime value
  • Represent your best interests without selling services or favoring any one channel
  • Coordinate and align your internal teams and agencies under one unified strategy through our Ally Network approach
  • Create the systems that drive momentum: Quarterly Action Plans, Roadmaps, cadence meetings, and shared dashboards

In short: We help every contributor—internal or external—work better, together.

You get better outcomes from your marketing investments, because the whole engine is aligned, focused, and well-led.

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Ready to Transform Your Consumer Marketing?

Schedule a consultation to discuss your specific challenges and goals. Our team understands the unique dynamics of marketing to today’s consumers and can help you activate the Authentic Growth® Marketing Operating System that drives sustainable growth.

Schedule a Consultation