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Health & Medical

Overcome Random Acts of Marketing® with services tailored to the unique challenges and opportunities of healthcare providers: hospitals, health systems, medical practices, device manufacturers, healthtech companies, and wellness organizations.

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Stats

Health & Medical

Our Experience By The Numbers

66 %

of our CMOs have served this vertical

76

years of combined industry experience
FAQ

Health & Medical

Common Marketing Challenges

Pattern
We lack strategic marketing leadership.

“We have strong clinical expertise and specialized medical knowledge, but lack a true marketing leader who can translate complex healthcare offerings into compelling value propositions while navigating regulatory requirements.”

We're not sure where to invest our marketing dollars.

“We allocate budget across traditional referral development, community outreach, and digital channels, but struggle to track patient acquisition pathways and determine which investments actually influence growth.”

Our brand messaging is too clinically focused.

“We emphasize medical credentials and technology, but struggle to create emotional connections with patients who primarily care about outcomes, experience, and trust.”

Regulatory compliance limits marketing innovation.

“HIPAA, FDA, and other healthcare regulations create necessary guardrails, but they often restrict our marketing approaches and make it difficult to adopt practices common in other industries.”

Patient experience and marketing aren't aligned.

“The experiences we create in our facilities and through our care teams often don’t align with the expectations set by our marketing, creating disconnects that impact patient satisfaction.”

We struggle to balance service line marketing with system branding.

“Each specialty area and service line wants dedicated marketing support, but we need a cohesive organizational brand. Balancing these competing priorities is a constant challenge.”

Physician engagement in marketing efforts is insufficient.

“Our physicians are essential to our success but often don’t see marketing as strategic or valuable to their practice. Getting their buy-in and participation is difficult.”

Digital transformation of patient acquisition is moving too slowly.

“Patient expectations for online scheduling, telehealth, and digital engagement are evolving faster than our ability to modernize our marketing technology and processes.”

Managing reputation across multiple platforms is overwhelming.

“From physician ratings sites to social media to traditional word-of-mouth, we struggle to monitor and positively influence how we’re perceived across all channels.”

Solutions

Our Solutions for Growing Businesses

Marketing Transformation

Proven. Practical. Powerful.

Authentic Growth® is the Marketing Operating System
for entrepreneurial businesses.

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Outsourced Leadership

Tested. Trusted. True Executives.

We guarantee right-fit fractional CMO leadership
for growing businesses.

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Marketing Execution

Vetted. Specialized. Expert Execution.

Tap into our curated
Ally Network of Agency Partners.

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Leadership Peer Group

High-Value. Free to Attend.

LIFT Integrator Community™ is for all
“second-in-command” leaders.

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Island Section

Our Proven Approach to Marketing Transformation

Our Authentic Growth® Marketing Operating System provides a structured framework for developing and executing marketing strategies that drive measurable business results for growing businesses. This methodology has been refined through years of experience working across a wide variety of business types, industries, and models.

Learn more about our Marketing Operating System.

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Success Stories in Health & Medical

Griffin Concierge Medical: Client Story

Griffin Concierge Medical: Client Story

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Allure Aesthetics: Client Story

Allure Aesthetics: Client Story

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TRU Healthcare: Client Story

TRU Healthcare: Client Story

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hearX Group: Client Story

hearX Group: Client Story

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Testimonials

What Our Clients Say

  • “Authentic’s fractional CMO seamlessly integrated with our leadership team and provided valuable insight that we were missing without a dedicated marketing leader.”

    Kelly Hood
    COO, Griffin Concierge Medical

  • “We’ve had several major accomplishments, starting with the development of a comprehensive brand architecture for TRU Healthcare and its subsidiaries, followed by establishing baseline KPIs to measure our progress, and implementing a CRM to more effectively track our marketing impact. It feels like we’re now approaching marketing with greater precision and effectiveness.”

    Tim Lively
    President & CEO, TRU Healthcare

  • “[Our CMO] helped us start viewing marketing from the top down – shifting from instinct to metrics, strategy, and sustainable growth. She brought structure without slowing us down, and kept us focused on the bigger picture.”

    Cory Gallagher
    CAO, Allure Aesthetics

  • “Since hiring our fractional CMO, I’m most excited about our team’s cohesion and knowing they have the inner confidence to implement new initiatives. But more so than that, they have the voice and the understanding to work through the strategy behind those initiatives before implementing them.”

    Seline van der Wat
    COO, hearX Group

FAQ

Frequently Asked Questions

Pattern
How does Authentic help health and medical organizations grow responsibly through marketing?

We help healthcare and medical companies bring clarity, consistency, and credibility to their marketing—ensuring that brand, compliance, and growth can work together.

Using the Authentic Growth® Marketing Operating System, we:

  • Assess your current marketing performance and strategic gaps
  • Align your brand with mission, patient trust, and clinical credibility
  • Identify opportunities for improved patient engagement, referral growth, or platform adoption
  • Implement planning, dashboards, and cadences to track what’s working and evolve what isn’t

Whether you’re trying to attract new patients, improve physician relationships, expand a platform, or professionalize your brand—Authentic helps turn complexity into a clear, scalable growth plan.

What makes Authentic different from a healthcare marketing agency or PR firm?

Most agencies bring strong tactical execution—but they aren’t structured to lead across teams, compliance, service lines, or strategic planning cycles.

Authentic embeds an experienced, executive-level marketing leader—an Authentic marketing executive—into your organization to:

  • Lead the development of a unified, trust-first marketing strategy
  • Collaborate with internal and external partners, including clinicians, ops, and legal
  • Optimize performance across digital, referral, patient engagement, and B2B efforts
  • Deliver structure and accountability without selling media, creative, or fixed packages

We don’t replace your agency—we bring the system, leadership, and alignment they (and your internal teams) need to perform at a higher level.

How quickly can we expect to see meaningful results?

We begin delivering value in the first 30–45 days, starting with our Authentic Growth® Activation Discovery process designed for complex, regulated environments.

Discovery includes:

  • Executive and clinician stakeholder interviews
  • A marketing maturity audit and Random Acts of Marketing Assessment™ (RAMS)
  • Review of past and current spend, agency partnerships, brand performance, and compliance implications

We then deliver a 90-Day Quarterly Action Plan that identifies high-impact opportunities—paired with your customized Authentic Growth® Roadmap for strategic execution and measurable impact.

How do you ensure that brand and marketing activities align with clinical, regulatory, and ethical standards?

We lead with trust, integrity, and partnership—because in health and medicine, the cost of getting it wrong is too high.

Our marketing leaders:

  • Collaborate closely with compliance, clinical leadership, and legal teams
  • Build and maintain message libraries that reflect both brand and regulatory guardrails
  • Design content and creative workflows that account for internal review and approval
  • Develop patient-facing, provider-facing, or B2B communications that are clear, compliant, and aligned with your values

Marketing in healthcare must build trust. We help you do that consistently, credibly, and confidently.

How do you help health companies translate complex medical services or innovations into understandable, engaging messaging?

Healthcare buyers—from patients to providers to payers—need clarity, not jargon. We help you translate science and service into stories that resonate.

Using our Authentic Intelligence™ model (human + AI-powered planning), our marketing leaders:

  • Distill complex offerings into differentiated value propositions
  • Tailor messages for different audiences (patients, clinicians, partners, payers)
  • Build scalable frameworks that unify digital, in-person, and referral touchpoints
  • Ensure tone, voice, and visuals reflect both the human and technical aspects of your brand

The result is a message that’s both clinically accurate and emotionally compelling—delivered consistently across every channel.

Do you replace or support our internal marketing team and vendor relationships?

We support and strengthen your team. We don’t displace them—we lead them.

Authentic marketing leaders:

  • Clarify team roles and help identify gaps or overlaps
  • Collaborate with your agency partners, freelancers, and internal staff
  • Bring structure through Quarterly Workshops, Weekly Cadence, and dashboards
  • Support hiring or onboarding of new roles as needed
  • Provide access to the Ally Network for vetted specialists, if additional support is required

We help build a marketing function that works at clinical-grade precision—with the coordination and confidence of a well-led health system.

We operate in a distributed environment—across clinics, markets, or service lines. How do you drive alignment across the organization?

Fragmented teams and messaging are common in growing health organizations—especially those with multi-site operations, distributed providers, or acquired brands.

We help bring unity by:

  • Facilitating Quarterly Marketing Workshops that involve business, service line, and clinical leaders
  • Using the Authentic Growth® Roadmap to document marketing priorities and show alignment across business units
  • Creating toolkits, campaign playbooks, and brand guidelines for consistent activation across teams
  • Implementing Weekly Marketing Cadence™ to ensure follow-through and cross-functional accountability

We ensure your marketing isn’t siloed—it’s coordinated, collaborative, and tied to business outcomes.

We've worked with healthcare agencies before, but they didn't solve our strategic challenges. Why is this different?

You’re not alone. Many health and medical organizations have worked with agencies and vendors who delivered strong creative or campaigns—but still lacked the clarity, alignment, or strategic integration needed to truly drive business outcomes.

Let us be clear: We value agency partners. We regularly collaborate with healthcare agencies, brand shops, PR firms, and content vendors through our Ally Network—many of whom bring deep expertise in their areas. The challenge isn’t the quality of the agency work—it’s the lack of orchestration across all of the moving parts in your organization.

Here’s the reality for most health organizations:

  • You’re working across multiple service lines, stakeholder groups, and approval processes
  • You need to balance brand, compliance, patient trust, and clinical credibility
  • You likely have internal staff, external partners, freelancers, and tech platforms—but no one fully accountable for aligning all of it to a growth strategy

That’s where Authentic comes in.

We embed an Authentic marketing leader as a strategic executive on your team—not to replace your agency, but to:

  • Lead the overarching marketing strategy tied to business objectives, patient experience, and brand trust
  • Represent your best interests without bias toward any one vendor, platform, or channel
  • Align internal and external teams with clear roles, goals, messaging, and metrics
  • Build the cadence and structure—through our Authentic Growth® Roadmap, Quarterly Action Plans, and Weekly Marketing Cadence™—that keeps everyone executing in sync

In short: We don’t replace your agency. We give them the leadership, clarity, and context they need to thrive. That’s what enables healthcare marketing to move from fragmented effort to measurable, mission-aligned performance.

Island Section

Ready to Transform Your Healthcare Marketing?

Schedule a consultation to discuss your specific challenges and goals. Our team understands the unique dynamics of marketing regulated healthcare services and can help you activate the Authentic Growth® Marketing Operating System that drives sustainable growth.

Schedule a Consultation